Cloud Management Services

IT Infrastructure Management Services

Level 1
  • User Management
  • Backup – Restore Services
  • Basic Server Management
  • Email & Outlook Configuration
  • User On Boarding – Off Boarding
  • Incident & Request Management
  • End User Application Management
  • Printing & Peripherals Management
Level 2
  • Change Management
  • Server Patching & Upgrading
  • Knowledge Base (KB) Creation
  • Hardware Vendor Management
  • Incident & Request Management
  • Server Provisioning & Retirement
  • Report Generation for Problem Incidents
  • Change Report & Procedure Documentation
Level 3
  • Cluster Management
  • Release Management
  • Availability management
  • Proof of Concept (PoC) Build
  • Solution Plan for Problem Incident
  • Scope & Procedure Documentation
  • New Capacity Planning & Management
  • Knowledge base (KB) Portal Management

Enterprise Solutions

Global Service Desk (GSD)

  • Event Management
  • Problem Escalation Management
  • Request Fulfillment management
  • New Employee’s Joining Process

Infrastructure Engineering

  • Batch Monitoring and Processing
  • Configuration and Maintenance
  • Patch management
  • Quality processes

Data Center Services

  • Data Center Transformation
  • Data Center Infrastructure Management
  • Data Center Audit
  • Data Center Compliance Management

System Integration Services

  • Platform integration
  • Middleware Integration
  • Integration and deployment
  • Solution re-architecture for M&A

Managed Security Services

  • Risk Assessment
  • Penetration testing
  • Managed Security Testing
  • Network Vulnerability Scanning

Enterprise Consulting

  • Business Continuity
  • IT Disaster Recovery
  • Managed Storage Services
  • Backup & Data Protection

Intelli-Help’s Partner Ecosystem

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